Customer contact centers are a critical channel for new sales, cross sell / up sell, retention and collection. That’s why it’s critical that every customer interaction use the most effective possible messaging and approach for that customer’s situation.
Adopt continuous test-and-learn cycles in your call centers
Mindswift uses target segmentation, conversational cues, painless electronic logging techniques and systematic tracking and analysis of outcomes to enable continuous test-and-learn cycles in the contact center.
Address customer needs and concerns more directly and effectively
Equipped with salient customer information and insights gleaned from thousands of prior conversations, reps can address customer
needs and concerns more directly and effectively.
Stand-alone or integrated into an existing CRM
Mindswift can be used as an ASP or as installed software, either as a stand-alone or integrated with existing CRM solutions.